Shipping + Delivery

Shipping Policy

Last updated: July 2026

This Shipping Policy applies to Hey There Cherry Baby ("we", "us", "our").

Hey There Cherry Baby also trades as Cherrybaby and Cherry on Top Printables, and publishes content through Cherry Pip.

We're a small UK business and every order is carefully checked and packed by hand. This policy explains how we dispatch orders, estimated delivery times and what to do if something goes wrong during delivery.

1. UK Delivery

Tracked UK Delivery

  • £4.50 Tracked UK Delivery on orders up to £49.99
  • FREE Tracked UK Delivery on orders of £50 or more

Our delivery partners include:

  • Royal Mail Tracked 48
  • Evri 48

The delivery service used will depend on the products ordered and their fulfillment location.

Estimated delivery after dispatch:

2–5 working days

Some products are dispatched directly from our trusted UK fulfillment partners to help improve delivery times.

If your order contains products from different locations, it may arrive in more than one parcel, and those parcels may arrive on different days.

You will only pay one delivery charge per order.

Delivery times are estimates only and are not guaranteed.

2. Processing Times

Most orders are prepared and dispatched within 2–5 working days.

Please note that processing time is separate from delivery time.

During particularly busy periods, including Christmas, seasonal launches and promotional events, processing may take slightly longer.

If significant delays occur, we will keep customers informed wherever reasonably possible.

3. Delivery Addresses

Please check your delivery address carefully before placing your order.

If an incorrect address is supplied and your parcel is returned to us, we can arrange re-dispatch, although an additional delivery charge may apply.

Unfortunately, we cannot accept responsibility for delays or failed deliveries resulting from incorrect information provided at checkout.

4. Delayed or Missing Parcels

Although most deliveries arrive within the estimated timeframe, delays can occasionally occur due to factors outside our reasonable control.

These may include:

  • Adverse weather
  • Industrial action
  • High seasonal demand
  • Courier delays
  • Public holidays

If your order has not arrived within 5 working days of dispatch, please:

  1. Check your tracking information.
  2. Check with neighbours and any designated safe place.
  3. Contact us at hello@cherrybaby.co.uk, quoting your order number.

We will work with the courier to investigate and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refunds Policy.

5. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible, ideally within 2 working days of delivery.

Please include:

  • Your order number.
  • Photographs of the packaging.
  • Photographs of the damaged item.

This allows us to investigate promptly and resolve the issue as quickly as possible.

6. Delivery Responsibility

Risk in physical goods passes to you once your order has been delivered to the delivery address provided at checkout.

Ownership of goods transfers once full payment has been received.

7. International Delivery

At present, we only deliver within the United Kingdom.

If this changes in the future, details will be published on our website.

8. Eco-Friendly Packaging

Where possible, we use recyclable or reusable packaging materials.

Some protective packaging remains necessary to ensure products arrive safely, particularly fragile home décor items and wax melts.

Our wax melts are poured into recyclable PET plastic molds. This helps prevent fragrance oils from being absorbed into the packaging, preserving both fragrance quality and product performance.

Please recycle all packaging responsibly in accordance with your local recycling guidance wherever possible.

9. Circumstances Beyond Our Control

Whilst we make every effort to dispatch and deliver orders promptly, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, including severe weather, industrial action, courier disruption, supplier delays or other unforeseen events.

Where possible, we will keep customers informed and work to resolve any issues fairly and promptly.

10. Contact Us

If you have any questions regarding delivery or shipping, please contact:

Hey There Cherry Baby

📧 hello@cherrybaby.co.uk

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